FREQUENTLY ASKED QUESTIONS
Tickets are available for purchase at the event. You may buy your tickets at the event but please note that it is cash only. By doing so you will not have to pay the credit card and convenience fees the online ticket sales charge you.
No, we do not charge for parking.
Weather policy: We are open rain or shine. If it is lightly raining, we will continue to run customers through the attraction. Sometimes we will pause the show for a bit due to downpours. When the rain lets up, we then resume the show. Our show is indoors and outdoors so please dress accordingly.
Remember, your tickets can be use for any dates we are open during the show season.
Please understand we are positioned on 15 acres of property. We are an inside and outside attraction. We do our best by putting out LOTS of gravel everywhere our customers have to walk, but it still may be muddy in places with wet puddles if it has just rained. Please do not wear your favorite white sandals then get mad at us when you get them dirty.
We recommend you wear comfortable clothes with closed toe shoes. There is a lot of walking over gravel, rough and uneven terrain.
Please understand that during busy times of the season any good Haunted House is going to have a long wait. Here are a few suggestions to help alleviate some of your wait time:
Come early in the season.
Come on a Sunday or weekday.
Come at or before opening time.
Lastly, we do have a “Fast Scare Pass” you can purchase. This will allow you to skip the line and have a much shorter wait.
There are so many factors involved i.e. when you showed up, how many people came before you, what time of the evening it is. There is absolutely no way we can give you an accurate answer to this question until you are physically at the location.
Pricing: We have different attractions and we have different ticket options. Please see our website for pricing details.
No, you do not. Anytime between 7pm-12am is fine. The times listed are the times that our ticket booth is open and when we allow people to enter the park.
Yes, as long as you are in the park by the time we close, you will get to go through all of the attractions you have purchased.
Don’t worry, your tickets will still be good for any date through the rest of the Halloween season. We only ask that you purchased tickets for a particular date so that we can gauge our crowd sizes for that night.
Age Restrictions: We do not have any age restrictions, however all guests under 17 must be accompanied by an adult. We do like for you to know that the haunted walkthrough “The Parker House” is a high energy, high impact Haunted House. It is not intended for small children (you know your child better then we do). Outbreak is an attraction intended for the whole family.
Refund Policy: We have a strict No Refund policy on all of our tickets. However, the tickets are transferable if you decide to give them away or sell them to an individual. The holder of an “unused” QR code will be granted entry.
Unfortunately, no. You paid us to entertain you, as well as scare you. We did just that.
No. All sales are final. However, you may return another night (that is less busy) to use your ticket.
You may wear a costume as long as they are not oversized, where they would interfere with the other guests, and not offensive by way of race, or gender. You also are not allowed to wear face covering/masks inside the attractions.
You may upgrade your tickets at any time if you feel the need. Just remember that our ticket booth accepts cash only.
Yes you may. Bring the ticket you already purchased to the ticket booth at the location and they will upgrade your ticket to the one desired by only charging you the difference.
We do have several food, drink and snack options. From full-blown food truck meals to popcorn and cotton candy.
We have port-a-potties available for use.
We have our open casting calls posted on our Facebook page (click here) starting in July and going though until we start our season. You may also email us at dfwfrightnights@gmail.com.
You may arrive at the property before the gates open. We have limited space for cars to line up outside of the gate before they will be on the street. We do monitor this and do our best to keep this from happening by opening the gates a little early or by using our overflow parking lot.
However, please keep in mind that stopping/standing/parking on the street prior to entering our property is not allowed by The Parker House due to it being illegal and highly dangerous.
Unfortunately, due to the nature of the event and the amount of guests we have in a small space, we have to ask that you leave pets at home.
No, you do not. You are allowed to sit in our courtyard and enjoy the entertainment we have set. You may also sit in your car in the parking lot if you choose.
You will need to email dfwfrightnights@gmail.com with a description of the item. After closing, staff will look for your item and get back to you when/if it is found.
Yes. We have an area set up to watch dancing lights going to music. There is also a concession stand with popcorn and cotton candy as well as food trucks and even a custom print t-shirt shack on site.